FAQ

Our Products

We use Makaart tips unless a different tip is requested. We use salon quality gel products and gel polish. Custom requests are accepted! Email any questions or details to info@joy-aesthetics.com

Once processed and shipped, US Shipping usually takes 3-4 business days, international shipping will vary. Once ready to ship, all orders will be updated with a tracking number. Joy Aesthetics, is not liable for stolen or lost packages. Once shipped, customers should contact USPS about shipping information. Please be sure your package is being sent to a secure location. We do not require a signature for USPS deliveries.

Paying for fast shipping at checkout has no effect on processing time. 

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

We offer two unique ways to purchase a set of nails from Joy Aesthetics. Most sets include 22 nails that feature nail sizes 0-9. This ensures you will find

your proper nail size without the hassle of ordering a sizing kit. Option two is a custom set that that requires a free sizing kit to go out before hand to get your exact measurements resulting In a 10-12 piece sets. This option is great for custom orders and special requests or if you already measured the width of your nail beds and know a preset size.

Sizing Kits are FREE with purchase of a set to US customers! 
1. Select the set(s) you desire and select CUSTOM under sizing.
2. In the comment box ask for a free kit!
3. We will send your kit out FIRST. After you size your nails, email us at info@joy-aesthetics.com with your order number and your sizes!

 

If you are buying a standard size set and want a free kit it will be delivered all at once with your order.

International Customers can purchase a sizing kit in the Prep and Care section.

 

I got the wrong size, can I return or exchange?
Unfortunately, due the hygienic nature of our product, we can not accept returns or exchanges. You must be sure of your size before you order. Please reach out to info@joy-aesthetics.com with any concerns and we'll do our best to accommodate you. 

Two of my fingers are the same size, is that right?
It is perfectly normal for multiple fingers to be the same size. But It's always good to double-check!

I have wide nail beds, will these fit me?
It's always best to order a sizing kit to be sure our nails will fit you.

I'm in-between sizes. What should I do?
We'd recommend sizing up! You can always cut and shape nails if they are a little big.

Due to the hygenic nature of our products, we don't accept returns. If you have any concerns, reach out to nfo@joy-aesthetics.com

Shipping

Sizing

Returns

Application of nails

All kits come with nail prep and nail glue to adhere nails. Make sure nails are clean, free of oil and buffed before adhering glue. Nails will last 1-2 weeks. Pro tip: Use LED/ UV lamp and adhere gel base coat. Add a drop of nail glue to nails and adhere false nail to nail bed to prolong nail set.

*Avoid immersion of water for prolonged periods of time to make your nails last longer.

*Remember nails are jewels not tools!